LUMENAVE has continuously played a leading role in interactive voice response services that help organizations communicate effectively with their customers, and more importantly, allow customers to have first-hand information about organizations without much difficulty. .

LUMENAVE provides customer s a turnkey interactive voice response (IVR) services. These call answering solutions support both digital and analog phone lines.

At the basic level and similar to other IVR systems, our Interactive Voice Response (IVR) solutions accept incoming phone calls and play recorded greetings to callers. At some advanced level of functionality, our IVR platforms also have ability to provide callers with information extracted from multiple sources-local databases, remote databases, Internet, and many others. These received calls can routed to either phone agents working in a local call-center, in remote locations include agent at home, or alternatively calls can be transferred to external phone extensions as specified by the customers.

LUMENAVE IVR platform has the capability to provide our customers the following IVR functionalities:

• Visual Basic, C, C++, Active-X, and .NET support

• VoiceXML data access

• DNIS controlled

• Inbound and outbound call processing

• Record messages

• Multi-lingual Voice Response Support

• Play music on hold

• Multiple IVR scripts

• Play message and prompt

• Play mixture of recorded message and text

• Unlimited user navigation and menu selection by caller

• Voice mail

• Database access and update

• Website and Server Data Access

• Text to speech (TTS)

• Perform application functions

• Real-time IVR response logging and reports

• Professional Voice Prompts

• Simple To Complex Caller Routing

• Complex Outside Phone Dialing Rules

• Call Recording and Messaging Service

Contact us today to learn more about how LUMENAVE is using their IVR services change the way organizations interact with their customers.